Something is broken
The computer will not start, stay running, or do the job. Repair and break-fix first.
Computer repair. Virus removal. The basics, done right.
Computer help without the runaround
Repair, break-fix, virus removal, upgrades, home networking, and training — the basics of computer support, from one local specialist in Houston.
Your computer should just work. We help it get there.
- Repair and virus removal first — the work most people actually need.
- Remote when it is enough. Onsite in Houston when the machine has to be in hand.
- A straight answer: fix it, upgrade it, or replace it.
Computer repair
Virus removal
Break-fix
Upgrades
Home networking
Training
Three ways to start
Tell us what is in the way today
Virus or pop-ups
Cleanup when malware, scareware, or a hijacked browser takes over the machine.
Upgrade or learn it
Faster hardware, a new setup, or patient training on the computer you already have.
Services
The basics of computer support
All servicesComputer Repair
Hardware and software repair when a PC or laptop will not boot, stay running, or do the job.
View serviceVirus Removal
Cleanup when pop-ups, ransomware scares, hijacked browsers, or mystery programs take over the machine.
View serviceTroubleshooting
Find the real cause when printers, accounts, Wi-Fi, or “it just acts weird” stop the day.
View serviceUpgrades
RAM, SSDs, Windows, and honest “keep it or replace it” advice before you buy the next computer.
View serviceNetworking
Wi-Fi that reaches the house, printers that stay on the network, and a router that is not still named admin.
View serviceTraining
Patient, one-to-one help with Windows, email, files, and the habits that keep the computer out of the shop.
View serviceWhy TLC Computer Help
Care for the computer you already have
The basics, on purpose
Repair, virus removal, upgrades, networking, and training. We do not pretend to be a managed IT department.
Diagnosis before parts
Name the problem first. A slow PC is not automatically a new PC, and a pop-up is not automatically a wipe.
Keep the files when we can
Cleanup and repair default to saving documents and photos. A reset is a decision, not a reflex.
Local and named
Jared Truax, Houston service area, and onsite work when remote tools are not enough.
Teaching is part of the job
If the same click will bring the problem back, we sit with you at the machine and write the steps down.
Featured work
Get the virus off the computer
Pop-ups, hijacked search, scareware, or a machine that no longer feels like yours. We contain it, clean it, and tell you if the files can stay.
- 1. Contain — stop the obvious damage and check whether documents are still readable.
- 2. Remove — the infection and leftovers. A wipe only when the system cannot be trusted.
- 3. Harden — updates, real protection, and the clicks that would invite it back.
Who we help
Homes and small offices, not a vertical catalog
TLC Computer Help is built for the computer on the desk — family machines, one-person shops, and people who want the steps written down.
Home Computers
Family PCs and laptops that need repair, virus cleanup, Wi-Fi that reaches the house, and a calm explanation.
Small Offices
One- and few-person shops that need the workstation, email, and printer working — not a managed IT contract.
New to Computers
Patient setup and training for people who want the computer to make sense — not a lecture.
Process
How a visit actually runs
01
Hear it
What stopped working, what you already tried, and whether files are the priority.
02
Diagnose
Hardware, Windows, malware, or the network — we name the cause before we sell a fix.
03
Fix
Repair, clean, upgrade, or replace. You hear the recommendation before the work starts.
04
Hand back
The computer, what we found, and the one habit or part that would stop a repeat visit.
Local
Houston homes and small offices
TLC Computer Help is based in Houston, Texas. Work is delivered remotely and onsite across houston homes and small offices, and the surrounding service area. Neighborhood pages are added only when there is real local work to describe.
Next step
Tell us what the computer is doing — or not doing
Use the short form. If this is an active outage, say so. Existing clients should use Client Support.
Prefer the phone? (713) 530-1054