Solutions · Houston
Clean the infection. Keep the files when we can.
A straightforward virus-removal path: stop the damage, remove what is there, and tell you which passwords to change.
The outcome
A computer you can use again, a short list of accounts to lock down, and a clear note if anything could not be saved.
Step 1
Contain
We stop the obvious damage and check whether documents and photos are still readable.
Step 2
Remove
The infection and leftovers come off. A clean install is only the path when the system cannot be trusted.
Step 3
Harden
Updates, a real protection path, and the two habits that keep the same pop-up from winning again.
Related services
Next step
Tell us what the computer is doing — or not doing
Use the short form. If this is an active outage, say so. Existing clients should use Client Support.
Prefer the phone? (713) 530-1054